Welcome to Paulson’s Support Center.

You’ll find a number of resources here to help you resolve problems, report bugs, and download instructions to help you get the most out of your training.

Whichever method you choose, customer support from Paulson Training Programs is FREE and ready to help you maximize your plastics training program. For Person-to-Person Support please contact us:


Support Tickets

*IMPORTANT MESSAGE: DVD-based training is no longer supported, due to the end of Adobe Flash. For assistance, please contact us immediately 800-826-1901.


Frequently Asked Questions

Paulson University Quick Start Tutorial Link

Quick Start Link

I lost/forgot my password, how do I recover it?

For security reasons we can’t tell you how to do that here. Please call the tech support department at 860-826-1901 and we will be happy to help you.

What is a passing score?

You must score an 80 or higher in order to pass a lesson.

I changed my password on Paulson University but the password won’t work for my SkillBuilder labs, why?

Paulson University and SkillBuilder are two separate platforms.  When you change your password on one of these platforms, it will not automatically change the password on the other platform. 

How do I rewatch/review a lesson?

Select the lesson you want to rewatch, click on the Table of Contents button on the top right-hand corner.  On the right-hand there are two files, one with a green check-mark and one with an orange check-mark.  The green check-mark file will play the lesson over in its entirety. The orange check-mark file will allow you to pick the subject matters you would like to see again.

SimTech Support Resources


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